At KWEISILVER, we prioritize your satisfaction, recognizing the unique nature of our silver jewellery. Our return and refund policy are crafted to ensure a fair and transparent process, aligning with the exceptional standards of our products.

Our Commitment:

We adhere to consumer rights laws and regulations, ensuring a customer-friendly return process. If something isn't quite right, you have 14 days to send it back to us. Given the specialized nature of our silver, we are unable to accept returns or issue refunds for items that have been used or altered.

Non-Refundable Situations:

At KWEISILVER, we strive to deliver the highest quality. However, please note that we do not accept returns or offer refunds in the following cases:

1. Used products
2. Returns initiated after the 14-day period
3. Contaminated or altered products
4. Damage due to improper storage

Return Process:

To initiate a return, contact our customer service team. They will guide you through the process and provide instructions on how to return the item.

Important Notes:

The customer is responsible for return shipping costs unless the return is due to an error on our part. All returns are subject to inspection. Items must be unused and in their original packaging to be eligible for a refund. Refunds will be processed within 7 days after receiving and inspecting the returned item. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us:

For any questions or to initiate a return, reach out to our customer service team at [info@kweisilver.com].